Rabadan tickets

"Online Top, to Belli x the bracelet Flop"

Very good service x regarding online purchase, poor almost very bad in Bellinzona to pick up the bracelet. I don't understand why you have to queue and wait a minimum of 30 minutes ! Maybe open another point where only bracelets purchased online are picked up

"Endless row presale"

You buy the presale then have to stand in an unheard of line to get the wristband? 200 people in line with 2 people working the cashier while the lines for securites were empty...maybe think better about this...on Thursdays put more staff? Possibility of not having lines at the checkout but directly at the controls? Terrible

"easy, fast and safe"

"Initule doing the online ticket and then standing in the outrageous line to get the bracialet. I speak for friends who had the take the pass online and had to wait more than an hour in line."

"triste"

The other day to pick up the ticket was a catastrophe

"Everything seemed okay but instead ..."

Ordered 2 weekly passes, at checkout only 1 out of 2 worked. I had to buy the entry back because nothing could be done (no traceable manager) despite having all proof of purchase.
Like us, this has happened to others. I will wait for a refund.

"too much waiting in line"

"Lack of organization at the entrance"

You buy the weekly ticket...
They tell you that you skip the line....
And then you find yourself standing in a 30 min line at the ticket counter to receive your wristband ?
Standing in line with people who had yet to buy a ticket?
In addition, the staff at the checkout were messy and didn't understand anything....

"Disorganization and misinformation. Ticket offices that do not talk to the entrances and vice versa."

Ticket purchased regularly online.
Kilometer-long line to get to the cashier and be told that dailies do not require validation, but direct entry (no warning on this).
Plus the person designated to scan, got distracted while scanning so that the ticket was cancelled. Bounced back to cashier, then back to access control, then back to cashier. Eventually securitas manager stepped in to validate the title and grant entry. Strongly recommend in qr reader add time stamp of entry, so double check if title was counterfeited by smart or not. 1 1/2 hours of discussion.

"Easy and transparent,"

It was very easy to understand. I was gappy that there was more then one option to pay